FAQ
Frequently asked questions
How quickly can a locksmith reach me?
We aim for a 20–35 minute response in local areas, 24/7. With 500+ mobile technicians across the UK there is usually one close to you. Whatever the time, you're given a realistic arrival time on the phone before you commit.
Will you damage my lock to get me in?
In most cases no. The majority of lockouts are opened non-destructively with picks and bypass tools, so your existing lock keeps working. Drilling is a last resort, used mainly on high-security or already-damaged locks, and always quoted with the replacement first.
Are your technicians vetted and certified?
Yes. Every technician is fully vetted, DBS background-checked and trained before joining. We are licensed and insured, and the technician will show ID on arrival.
Do you provide service 24/7?
Yes — 24 hours a day, 7 days a week, 365 days a year, including nights, weekends and bank holidays. Emergency lockouts don't keep office hours, so neither do we.
What areas do you cover?
The whole United Kingdom. Our head office is in Pimlico, central London, and our mobile technicians cover England, Scotland, Wales and Northern Ireland — London, Birmingham, Manchester, Liverpool, Leeds, Bristol and nationwide.
How is the price agreed?
You get a transparent quote on the phone and it's confirmed before any work starts. No hidden fees, no surprises — the price you're quoted is the price you pay.